Server Rules and Regulations

Server Rules And Regulations:

Type 1: High Level Violation(s)/Offense(s) - These infringements/offenses grant a permanent account ban:
 
I. Threatening and or spreading false or incorrect information about the server or staff. Any statement/action that can negatively influence the well-being of the server will be acted upon swiftly.

II. Third-party unauthorized software. Usage of third-party software:
   a. Bot Programs: Any type of automated software that permits the player to undergo any activity without the player being active;
   b. Hacks: Any type of "hack" or "software" that permits the player to achieve mechanics that are not normally available;
   c. Other Software: Any type of third-party software that permits a robotlike/NPClike behavior and permits the player to achieve actions without their input/control.

III. Modification/Alteration: Any type of modification within the game that can alter the character(s) and gain an advantage that it cannot be obtained by unaltered means.

IV. Scripts. Usage of macros/scripts that skip checks and/or grant an unfair advantage that cannot be achieved under normal circumstances.

V Discussion of cheats or exploits. Discussing or sharing cheats, hacks or exploits that can alter/modify the in-game mechanics and/or of the server.

VI. Real life currency usage. Usage of real life currency for trading/buying/selling of any form is forbidden. Conquer Points are also part of this restriction.
Trading anything outside of the server in any shape or form for in-game items or perks, is considered Real Life trading.

VII. Impersonation. Attempting to impersonate ANY of the staff members or emulating/simulating of ANY staff members will not be tolerated under circumstance (this includes jokes, satires, personal gain, situation generation etc).

VIII. Advertising. The following adverts are considered illegal:
  a. Discussion/Sharing/Linking of other private servers;
  b. External sources that leads towards any type of viruses, scam sites, cheat websites, phishing sites and so on.

IX. Money fraud, charge-backs and/or abusing the donation/voting system.

X. Account trading. Attempting to buy/sell/trade accounts for any type of currency.

XI. Selling/Buying levels for real life currency.

 

Type 2: Medium/Minor Violation(s)/Offense(s) - These infringement(s)/offense(s) grant a minimum X days account ban(s) that increases based of previous violation(s)/offense(s) (duration can increase rapidly):

I. Exploiting:
 a. Any game mechanic or game feature that is not normally intended within the game mechanics. This grants a minimum 7 (seven) day account ban.
 b. Any item, spell, encounter, collision exploit. These need to be reported to the issue tracker. Failing to meet this grants a minimum 14 (fourteen) day account ban and any item(s) will be removed.

c. Clicker programs: The usage of clicker or clicker-like programs is allowed as long as the player is actively controlling their character, However auto-clicking while AFK will result in a progressive account ban starting from 1 day.

Note! Exploiting in an extended manner can grant permanent account ban(s).

II. Misusing the Event System:
  a. Away From Keyboard: The action of player(s) being AFK or idle in an event. This leads to a minimum of 1 (Day) day ban.
  b. Double Queuing: The action of player(s) queuing with more than one character at the same time. 
  c. Win-Trading. The action of player(s) teaming up with other player(s) in order to give away the win to a player.

III. Gather Botting: Usage of mining or other types of "gathering" resource bots leads to at least 30 (thirty) day minimum account ban.  

Note! If a player uses bots in an excessive manner, all goods associated with the bot can lead to multiple account locks.
 
IV. Game Master/Server/Ticket Insulting/Bashing/Spamming is not accepted in any shape or form. It is NOT recommended to bash, insult or spam a Game Master or any staff member, therefore:
 a. Server Bashing: Spreading rumors and/or messages that will harm the reputation of Primal Conquer as a server and community could grant a minimum of 3 (three) days ban. Duration can increase rapidly
 b. Game Master Bashing: Hostile or aggressive behavior towards staff grants a minimum 3 (three) days ban. Duration can increase rapidly.
 c. Ticket bashing: Hostile or aggressive behavior within tickets will result in the ability to create further tickets removed, and might result in a minimum 1 (one) day ban. Duration can increase rapidly.
 d. Ticket spamming: Spamming/Creating multiple tickets without any viable reason will result in the ability to create further tickets removed, and might grant a minimum 1 (one) day ban. Duration can increase rapidly

V. Events. The action of trading wins in events grants a minimum 1 (One) day account ban and all rewards (item(s), experience(s) etc.) will be removed.

VI. Harassing via multiple characters. Intentionally logging or creating new characters in order to harass another player that previously blocked communication (ignored) will grant a minimum 3 (three) days ban. This includes harassing via mail or public channels.

VII. Mute Avoidance. Intentionally avoiding a mute by any means will grant a minimum 1 (one) day ban.

VIII. Inappropriate Character Names: Creating and/or Using characters with names that contain racial or antisemitic slurs/messages will render the character banned and forced to change the name. Repeated offenses will result in a permanent ban.
  a. If staff determines that a name is offensive, Punishments will be applied as necessary.

 

Type 3: Mutes/Bans - These Violation(s)/Offense(s) grant a X amount of mutes in minutes. The amount of minutes granted for each repeated mute doubles:

Note! Channels that are considered official, monitored are as it follows:

World

I. World have the following intended purpose(s) and failing to meet these will grant one or more mutes:
 a. World. The usage of the World channel includes the purpose of buying and selling;
 b. World. The usage of the World channel includes the purpose of recruitment. This includes Guild, Team, PvP/PvE activities;
 c. World. This is a channel that is generally used for general talking and discussion purposes. However, if the channel is misused or the topic(s) are becoming out of control and influence the channel severely in a negative fashion, a mute will be dealt. (Duration may vary depending on severity);

II. The following are considered violation(s)/offense(s) in World and will grant one or more mutes:
 a. Non-English. Usage of a different language than English in World;
 b. Insulting or vulgar/sexual themes. Purposely insulting player(s) or usage of vulgar/sexual themes in a repeated fashion;
 c. Capsing. Abnormal usage of sentences with capital letters;
 d. Spamming. Spamming messages and/or emotes in a repeated fashion;
 e. Macros. Using more than three lines of macro that would otherwise cover the whole normal-sized chat window(s);
 f. Spam Macros. Usage of macros that creates certain images (regardless of context);
 g. Posting NSFW links/websites. This includes, but is not limited to controversial content such as pornographic or graphical websites;
 h. Political, Religious, Racism, Discrimination, Flaming, Harassment, Promoting self-harm or other taboo subjects. Discussing politics and religion or other controversial subjects is okay as long as there is no conflict or bashing generated as a result of these topics.
 i. Trash-Talking: Trash-Talking player(s) with the usage of vulgar or offensive terms.

III. Do not share personal or private information about yourself or others that could be used against you and or others, Your information is your own to protect, We advise everyone to keep their IRL affairs private.

Public Towns

I. In Talk chat we allow trash-talking. As a result of this, we advise players to use the blacklist feature if they do not want to see another player's messages.
    a. Religious, Racist or Antisemitic discrimination is NOT allowed in Talk.

Doxxing

I. Doxxing: Intentionally searching for and/or publishing any private identifying information about a player without their consent. This will result in Mute or Ban (Duration will vary depending on severity).

 

FAQ (Frequently Asked Questions):

Q: "I think the punishment was unjustified. What should I do?"
A: "You can request that another Moderator should look at it. However, if that Moderator comes to the same conclusion, then the verdict is final."

Q: "A player was toxic/harassing me in whispers. What should I do?"
A: "PrimalCO staff do not moderate whispers. Therefore, we advise players to use the blacklist feature if they do not want to see another player's messages. If you have any questions regarding the blacklist, you can ask a Moderator for help."

Q: "I just got account locked and my ban duration is five days or less, what should I do?"
A: "We have reviewed the way we handle bans that are five days or less. We recommend writing a ban appeal, you can find the proper section in the Administration category. In case a player shows consent/regret/awareness of what he/she did, then your ban might be instantly removed, under the condition this or other offenses will not repeat."

Q: "I am sharing my account, is that okay?"
A: "We do not recommend sharing your account at all (forbidden for those that transferred using the transfer system), due to the risks involving around it and for the security of your characters and account. It is best to keep your login information for yourself."

Q: "I lost items/gold or my character, can you help me?"
A: "Sadly, no. We do not offer help for shared accounts. Your account is your responsibility and if anything negative comes towards it, we will not offer support."

Q: "My account password has been changed without my permission, can you help?"
A: "It is very limited with what we can help. Open a ticket."

Q: "I want to report a player, how can I do it?"
A. "Please visit our Discord and find the #Create-Ticket section to report a player."

Q: "I sent/traded/dropped an item/gold to another player, what can I do?" , can you help me?"
A: "We do not help with mistakes, sorry.

Q: "Will the rules ever change?"
A: "Rules can change if new situations or issues come up. It is best to check the rules frequently in case new rules are added or edited. Remember, stay safe and do not break the rules."


Rules updated as of October 6th, 2023.
Primal Conquer Team